Welcome to Costumes Shop, where every costume tells a story! We’re here to help you step into another world with confidence and style. Below, you’ll find answers to common questions about our products, delivery, returns, and more. If you need further assistance, feel free to reach out to us at [email protected].

Product Questions

1. What types of costumes do you offer?

We specialise in a wide range of costumes that spark creativity and fun! Our collections include:

  • 1920s & 1950s Costumes: Perfect for reliving the roaring twenties or the elegant fifties.
  • Angel Costumes: Embrace divinity and grace with our heavenly designs.
  • Biblical & Religious Costumes: Ideal for themed events or performances.
  • Circus Costumes: Whimsical and colourful outfits for a touch of carnival magic.
  • Food & Beverages Costumes: Turn heads with fun, edible-inspired designs!

Each costume is crafted with care to ensure you stand out at any event, from Halloween parties to themed celebrations.

2. Are your costumes suitable for all ages and sizes?

Yes! We believe dressing up is for everyone. Our costumes come in a variety of sizes to fit adults, children, and even groups. Check individual product pages for specific size guides and recommendations. If you’re unsure, contact us for personalised advice!

3. How do I care for my costume?

To keep your costume looking its best, we recommend following the care instructions on the label. Most costumes can be hand-washed or spot-cleaned. Avoid harsh detergents and high heat to preserve the colours and materials. For intricate designs (like angel wings or circus accessories), handle with care to maintain their shape.

Delivery Questions

1. Where do you ship, and how long does delivery take?

We ship globally, bringing joy to customers worldwide! However, we currently exclude select remote areas in Asia and other regions (check our shipping policy for details). Once your order is processed (within 1-2 business days after payment), here’s what to expect:

  • Standard Shipping: Via DHL or FedEx, costs $12.95 (flat rate) and takes 10-15 business days after dispatch. Perfect for last-minute planners!
  • Free Shipping: For orders over $50, via EMS, takes 15-25 business days after dispatch. Ideal for budget-savvy shoppers planning ahead.

Note: Delivery times may vary due to customs or local delays, but we provide tracking details so you can follow your costume’s journey!

2. Can I track my order?

Absolutely! Once your order is dispatched, we’ll send you a shipping notification with tracking information. You can monitor your package in real-time and anticipate its arrival right to your doorstep.

3. What if I live in a remote area?

While we strive to reach everyone, some remote locations in Asia and other regions might not be serviced. Please review our shipping policy or contact us before ordering to confirm availability for your area.

Returns & Exchanges

1. What is your return policy?

Your satisfaction is our top priority! If your costume doesn’t quite fit the story you envisioned, you have 15 days from the date of receipt to initiate a return. Items must be unused, in original packaging, and with tags attached. We offer easy, no-fuss returns—just reach out to us at [email protected] to get started.

2. How do I process a return or exchange?

To return or exchange an item:

  1. Email us at [email protected] within 15 days of receiving your order.
  2. Provide your order number and reason for return.
  3. We’ll guide you through the simple steps to send the item back to our address at 3 Sale Street, KALEENTHA, AU 2800.

Once received, we’ll process a refund or exchange promptly. Note that shipping costs for returns are the customer’s responsibility, unless the item is defective or incorrect.

Payment Questions

1. What payment methods do you accept?

We accept all major payment methods for your convenience: Visa, MasterCard, JCB, and PayPal. All transactions are secure, so you can shop with peace of mind.

2. Is my payment information safe?

Yes! We use encrypted payment gateways to protect your data. Your financial details are never stored on our servers, ensuring a safe and secure shopping experience.

Account & Support

1. How do I contact customer support?

We’re here to help! For any questions or issues, email us at [email protected]. Our responsive team aims to reply within 24 hours. You can also write to us at our physical address: 3 Sale Street, KALEENTHA, AU 2800.

2. Do I need an account to place an order?

No, you can checkout as a guest! However, creating an account lets you track orders, save favorites, and enjoy a faster shopping experience next time.

Thank you for choosing Costumes Shop—your partner in creativity and fun! Explore our collections, embrace the adventure, and let every costume tell your unique story.

// Simple JavaScript to toggle FAQ answers document.querySelectorAll(‘.question’).forEach(item => { item.addEventListener(‘click’, () => { const answer = item.nextElementSibling; answer.style.display = answer.style.display === ‘block’ ? ‘none’ : ‘block’; }); }); // Initially hide all answers document.querySelectorAll(‘.answer’).forEach(answer => { answer.style.display = ‘none’; });